Frequently Asked Questions
Everything you need to know about your Suunto gear and orders.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is the return policy for Suunto watches?
We offer a 30-day return policy for products purchased on our website. Items must be in their original packaging and unused condition to qualify for a full refund.
Does my device come with a warranty?
Yes, all Suunto sports watches and dive computers are covered by a limited international warranty, typically lasting two years for the device and one year for accessories like straps and cables.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna in select regions.
How do I update the software on my Suunto watch?
You can update your device software by connecting it to the Suunto app on your smartphone via Bluetooth or by using SuuntoLink on your computer via the USB cable.
Are Suunto watches waterproof for diving?
Most Suunto sports watches are water-resistant to 50m or 100m, suitable for swimming and snorkeling. However, for scuba diving, we recommend our specialized Suunto D-series dive computers.